Position Summary

The Office & Customer Service Specialist is the primary point of contact for DRWA customers and the general public. This position provides customer service, utility billing support, office administration, and clerical assistance to ensure efficient operations. The Office & Customer Service Specialist supports the Executive Director and Finance & Administration Manager in carrying out day-to-day activities, board preparation, and special projects, while maintaining a professional and welcoming presence for the Authority.

Essential Functions and Responsibilities

Customer Service

• Answer phones, greet visitors, and respond to inquiries from customers, contractors, and the public.

• Provide accurate information regarding DRWA policies, regulations, and services.

• Assist customers with new service sign-up, billing questions, and account changes.

• Coordinate service requests with operators and maintain related documentation.

Billing and Records

• Assist with monthly utility billing and posting of payments.

• Maintain and update customer account records.

• Prepare delinquent account notices and track customer responses.

• Support accurate filing and retention of financial and customer records.

Office Administration

• Manage incoming and outgoing mail, email, and correspondence.

• Organize and maintain files, reports, manuals, and records.

• Order and maintain office supplies.

• Assist in preparation of monthly Board meeting packets and minutes.

• Provide clerical support for grant/loan documentation and project files.

Support Functions

• Assist Finance & Administration Manager with accounts payable/receivable, payroll, and reporting as needed.

• Provide administrative backup during staff absences.

• Support Executive Director with public meetings, presentations, and community events.

Additional Expectations

• Maintain professionalism and confidentiality when dealing with sensitive customer and financial information.

• Participate in training and professional development to remain current in office systems and customer service practices.

• Perform other duties as assigned by the Executive Director or Finance & Administration Manager.

Relationships

• Works closely with the Finance & Administration Manager and Executive Director.

• Has daily interaction with customers, contractors, and the general public.

• Provides administrative support to the Board of Directors and staff.

Requirements and Qualifications

• High School diploma or equivalent required; additional coursework in office administration or business preferred.

• Minimum two (2) years of office or customer service experience.

• Proficiency in Microsoft Office Suite and standard office equipment.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to multitask, manage time effectively, and work independently.

• Experience with QuickBooks or utility billing systems preferred.

Equipment Used

• Standard office equipment: computer, printer, copier, telephone, calculator.

• Utility billing and accounting software as assigned.

Physical Requirements

• Extended periods of sitting, keyboarding, and phone use.

• Occasional lifting of up to 25 pounds (files, documents, supplies).

Notes

Due to the evolving nature of construction and operational activities, duties and responsibilities are subject to change. The Board of Directors reserves the right to modify this job description as needed.

Position Summary

The Executive Director / Project Coordinator is responsible for overall leadership, planning, and administration of DRWA’s operations, projects, and programs. This position provides executive-level oversight of day-to-day administration, project planning and implementation, grant and contract management, financial oversight, and board/government relations. The Executive Director serves as the primary point of contact with federal, state, and local agencies, contractors, engineers, legal counsel, and the public.

Essential Functions and Responsibilities

Leadership and Board Support

• Serve as the chief administrative officer for DRWA, implementing policies established by the Board of Directors.

• Prepare agendas, reports, and supporting documentation for all Board meetings.

• Provide timely updates and recommendations to the Board on organizational, financial, and project matters.

• Maintain compliance with bylaws, state and federal regulations, and grant requirements.

Project and Construction Coordination

• Lead planning, procurement, and construction activities related to water and wastewater system projects.

• Manage contracts with engineers, operators, and contractors; monitor progress, budgets, and schedules.

• Coordinate with Bureau of Reclamation, DNRC, USDA, and other agencies on funding and compliance.

• Oversee environmental, engineering, and technical studies required for project development.

Financial and Grant Management

• Develop annual operating and capital budgets for Board approval.

• Monitor financial performance against budget and provide regular reports.

• Research, prepare, and administer grant and loan applications.

• Ensure compliance with all grant/loan requirements, including timelines, deliverables, and reporting.

External Relations and Communication

• Maintain effective working relationships with state and federal legislators, agencies, and partner organizations.

• Represent DRWA at meetings, hearings, conferences, and community events.

• Communicate regularly with member communities, customers, and the public regarding projects and services.

Administration and Oversight

• Supervise and evaluate office staff; ensure effective delegation of administrative, billing, and clerical tasks.

• Develop and implement policies and procedures to improve efficiency and accountability.

• Ensure proper recordkeeping, regulatory filings, and reporting to oversight agencies.

Additional Expectations

• Remain active in civic, community, and professional organizations to promote DRWA’s mission.

• Maintain knowledge of laws, regulations, and industry best practices relevant to rural water authorities.

• Perform other duties as assigned by the Board of Directors.

Relationships

• Works directly with the Board of Directors, staff, engineers, operators, and consultants.

• Maintains frequent contact with local governments, customers, contractors, and the general public.

• Serves as the primary liaison with federal and state funding agencies.

Requirements and Qualifications

• Bachelor’s degree in public administration, business, engineering, or related field preferred; equivalent experience may be considered.

• Minimum five (5) years of progressively responsible management experience, preferably in water/wastewater, infrastructure, or public sector administration.

• Demonstrated ability in grant writing and administration, project management, and financial oversight.

• Strong leadership, communication, and interpersonal skills.

• Ability to work independently, manage multiple priorities, and exercise sound judgment.

• Proficiency with Microsoft Office, QuickBooks, and standard office software.

Equipment Used

• Standard office equipment: computer, printer, copier, telephone, calculator.

• Occasional use of vehicles for field visits and meetings.

Physical Requirements

• Extended periods of sitting and computer work.

• Frequent driving within the service area; occasional overnight and out-of-state travel required.

• Ability to lift up to 25 pounds (documents, supplies, equipment).

Notes

Due to the evolving nature of construction and operational activities, duties and responsibilities are subject to change. The Board of Directors reserves the right to modify this job description as needed.

Administration and Management (training provided):

• Carries out clerical duties; answers phones, responds to emails, prepares written correspondence, and provides customer support to the public.

• Monthly Board meetings – schedules and distributes public notice, prepares meeting materials, agenda and minutes, and files minutes with DNRC and Park County.

• Assists with annual budgets, mill and permissive levy submissions, CD policy, Adopted Rules, DNRC reporting, and annual and strategic planning updates. • Updates PCD website with monthly meeting agenda, minutes, 310 permitting information, and education opportunities.

310 Permit Administration and Management (training provided):

• Knowledge and experience of the Montana Natural Streambed and Land Preservation Act (310 Law).

• Experience and familiarity with working landscapes and their associated projects (headgates/culverts/bridges/stream restoration).

• Processes 310 permit applications, complaints, and emergency notices as prescribed in the 310 Law. Maintains 310 permit data systems and record keeping.

• Coordinates among PCD Board Supervisors, Fish, Wildlife and Parks, and applicants to schedule 310 permit site inspections.

Water Reservation Administration and Management (training provided):

• Process new applications.

• Manage records, communication, and annual reports.

Partnerships, Planning, Education and Outreach:

• Disseminates information and educational materials to the public regarding the 310 Law, streambank protection, restoration, and conservation of natural resources.

• Disseminates information to the public through the PCD website, newsletters, and events.

• Maintains collaborative relationships with local, state, and federal agency partners, landowners, contractors, and the public. Professionally represent PCD values, mission and priorities.

• Outreach to landowners and landowner groups to provide information about conservation, permitting, water reservations, and projects.

Assists with Project Development and Grants:

• Assist with identifying and pursuing funding strategies and sources for conservation projects, manage grant applications and reporting requirements.

• Coordinates projects and works cooperatively with local watershed groups.

• Maintain complete records on active projects and create permanent paper and digital files.

Qualifications:

• Minimum of bachelor’s degree in natural resources, agriculture, conservation, or another related field of study and/or applicable experience.

• Minimum three (3) years of professional experience, preferably in the area of natural resource management, agriculture, or another applicable field.

Skills:

•Proven ability to develop positive and effective working relationships with diverse partners including private landowners, agricultural groups, resource professionals, government agencies and the public.

•Ability to communicate effectively both verbally and in writing. Must be able to have consistent, professional interactions with the public. Ability to lead a meeting and speak in front of a small group of people.

• Strong organizational skills and attention to detail.

• Ability to meet deadlines and prioritize multiple tasks.

• Ability to publicly represent the Park Conservation District, its mission, and core values.

• Highly motivated, organized self-starter, and an ability to take initiative.

• Proficiency with Microsoft Office Suite, Adobe, Canva, Zoom, and WordPress. Work Environment: The position is largely an office position; however, occasional field work and day travel throughout Park County for field visits and partner meetings will be required.

• Must have valid driver’s license.

2 • This position may include opportunities for overnight travel once or twice a year for professional development.

Benefits:

• As a permanent, part-time employee, the DA will receive annual leave, sick leave, and a health stipend on a prorated schedule according to the PCD personnel Policy. The DA can elect to participate in the Montana Public Employee Retirement – 457b Deferred Compensation Plan.

• Flexible and family-oriented schedule. • Investment in professional development. If you meet 75% of the above qualifications, we encourage you to apply.

To apply: Please submit a cover letter explaining your interest in the position with a resume and three professional references to:

Ashley.Lowrey@mt.nacdnet.net. Applicant review will begin immediately, and the position will remain open until filled. Park CD is an equal opportunity employer and values candidates who bring diverse perspectives to our work.

The Park Conservation District (PCD) seeks a District Administrator (DA) to join our team. The DA works to promote the soil and water conservation mission of the PCD and oversees daily operations of the District. The DA provides administration, management, communication, and technical support to the Board of Supervisors. The PCD is a subdivision of state government and receives revenues from real property taxes in Park County. The DA is responsible for the administration of the Montana Natural Streambed and Land Preservation Act, known as the 310 Law. A critical part of the DA’s job duties includes reviewing 310 permit applications, scheduling site inspections, and processing 310 permits. The DA is responsible for fostering existing and building new partnerships, district wide planning and implementation of conservation projects, water reservation management, and providing support for the Upper Yellowstone and Shields Valley Watershed Groups. Qualified candidates will preferably possess knowledge of and passion for, natural resource management, including agriculture, soil, and water conservation.

Montana Association of Conservation Districts (MACD) is hiring for one (1) full-time, term position with benefits to serve in White Sulphur Springs, Montana. These positions are part of a collaborative effort among MACD, USDA Natural Resources Conservation Service (NRCS), and local partners to further the delivery of rangeland conservation. This position will maintain and/or
expand technical assistance capacity in key rangeland focal areas to strengthen working ranchlands management. Employees will work with private landowners in Montana to increase the sustainability and economic viability of ranches while simultaneously improving the habitat for sage grouse and other rangeland-dependent wildlife. The incumbent will be an employee of MACD with daily instruction and leadership provided by the local NRCS District Conservationist. On average, over the whole year, this position is
40% field work and 60% office work. For more information about these positions and MACD, visit:  https://macdnet.org/

● Provide technical assistance (range conservation and biology focus) and guidance to landowners, government agencies, non-
government organizations (NGOs) and others. Training will be provided by NRCS and partners.
● Coordinate the implementation and application of range biological sciences within the conservation programs in cooperation
with the local NRCS District Conservationist, BLM, and other agencies.
● Provide monitoring, producer follow up, and technical assistance to producers implementing prescribed grazing plans, and
removing conifer encroachment on lands benefiting sage grouse and other grassland birds.
● Communicate program requirements, complete site visits to determine eligibility, and develop contracts/plans for applicants
enrolling in USDA conservation programs or other state and local rangeland conservation programs for the protection,
restoration and enhancement of rangelands.
● Coordinate and participate in field work activities for rangeland conservation project implementation.
● Provide technical assistance for soil health benefiting habitat for grassland species.
● Perform other related duties as assigned, including public education and outreach.
● Perform forest and conifer encroachment inventories and implement forest and grassland improvement prescriptions.
Applicants are not expected to possess forestry skills prior to applying as there will be ample opportunity for on-the-job
training.

● Ability to communicate clearly and effectively with landowners and partner agencies.
● Ability to work independently with little supervision and with diverse clientele.
● Experience with range inventory procedures.
● Knowledge of range science and wildlife ecology, including the ability to develop prescribed grazing plans that include range
management objectives.
● Able to obtain USDA Security Clearance and NRCS Conservation Planning certification.
● Excellent verbal/written communication and organizational skills.
● Valid driver’s license.
● A general qualification guideline for this position is a Bachelor of Science Degree in Rangeland Science or Wildlife
Biology/Management from an accredited university with an emphasis on developing prescribed grazing systems and course
work and/or experience on integrating wildlife management principles into range management systems.
● Knowledge of computer skills is required, and applicant should be familiar with Word and Excel.
● Experience using GIS and GPS software such as ArcPro, Avenza, or Field Maps is beneficial, but additional training will be
provided
● Physical ability to; stand and walk for extended periods of time over rough terrain; lift and move material weighing up to 50
pounds; work in all types of weather conditions.

MACD is an equal opportunity employer

Training and Experience Guideline: Any combination of training and/or experience that will enable the applicant to possess the
required knowledge, skills and abilities.

To Apply: Send a resume, three references with contact information, and responses to the following questions (2 pages maximum).
Please note that an applicant that is selected for this position will be required to submit official college and/or graduate school
transcripts.
1. Describe your experience working with landowners.
2. What is your philosophy on working lands conservation?
3. How do you self-motivate your work activities when working alone?
4. What do you see as the biggest issues facing natural resources, and particularly rangelands, in Montana? What role do you
see this position having with these issues?
5. Please describe other skill sets you have that you think would be valuable to this position.

Email: Send application materials to MACD at s.shteir@macdnet.org .

The requirements listed in this job announcement are guidelines, if you meet 70% or more of these qualifications, we encourage you to apply.  Other job experience and skills will be considered, and some on-the-job or professional training can be provided.

Montana Association of Conservation Districts (MACD) is hiring for one (1) full-time, term position with benefits to serve in Roundup, Montana. These positions are part of a collaborative effort among MACD, USDA Natural Resources Conservation Service (NRCS), and local partners to further the delivery of rangeland conservation. This position will maintain and/or expand
technical assistance capacity in key rangeland focal areas to strengthen working ranchlands management. Employees will work with private landowners in Montana to increase the sustainability and economic viability of ranches while simultaneously improving the habitat for sage grouse and other rangeland dependent wildlife. The incumbent will be an employee of MACD with daily instruction and leadership provided by the local NRCS District Conservationist. On average, over the whole year, this position is 40% field work
and 60% office work. For more information about these positions and MACD, visit: https://macdnet.org/

● Provide technical assistance (range conservation and biology focus) and guidance to landowners, government agencies, non-
government organizations (NGOs) and others. Training will be provided by NRCS and partners.
● Coordinate the implementation and application of range biological sciences within the conservation programs in cooperation
with the local NRCS District Conservationist, BLM, and other agencies.
● Provide monitoring, producer follow up, and technical assistance to producers implementing prescribed grazing plans, and
removing conifer encroachment on lands benefiting sage grouse and other grassland birds.
● Communicate program requirements, complete site visits to determine eligibility, and develop contracts/plans for applicants
enrolling in USDA conservation programs or other state and local rangeland conservation programs for the protection,
restoration and enhancement of rangelands.
● Coordinate and participate in field work activities for rangeland conservation project implementation.
● Provide technical assistance for soil health benefiting habitat for grassland species.
● Perform other related duties as assigned, including public education and outreach.
● Perform forest and conifer encroachment inventories and implement forest and grassland improvement prescriptions.
Applicants are not expected to possess forestry skills prior to applying as there will be ample opportunity for on-the-job
training.

Ability to communicate clearly and effectively with landowners and partner agencies.
● Ability to work independently with little supervision and with diverse clientele.
● Experience with range inventory procedures.
● Knowledge of range science and wildlife ecology, including the ability to develop prescribed grazing plans that include range
management objectives.
● Able to obtain USDA Security Clearance and NRCS Conservation Planning certification.
● Excellent verbal/written communication and organizational skills.
● Valid driver’s license.
● A general qualification guideline for this position is a Bachelor of Science Degree in Rangeland Science or Wildlife
Biology/Management from an accredited university with an emphasis on developing prescribed grazing systems and course
work and/or experience on integrating wildlife management principles into range management systems.
● Knowledge of computer skills is required, and applicant should be familiar with Word and Excel.
● Experience using GIS and GPS software such as ArcPro, Avenza, or Field Maps is beneficial, but additional training will be
provided
● Physical ability to; stand and walk for extended periods of time over rough terrain; lift and move material weighing up to 50
pounds; work in all types of weather conditions.

Training and Experience Guideline: Any combination of training and/or experience that will enable the applicant to possess the
required knowledge, skills and abilities.

To Apply: Send a resume, three references with contact information, and responses to the following questions (2 pages maximum).
Please note that an applicant that is selected for this position will be required to submit official college and/or graduate school
transcripts.
1. Describe your experience working with landowners.
2. What is your philosophy on working lands conservation?
3. How do you self-motivate your work activities when working alone?
4. What do you see as the biggest issues facing natural resources, and particularly rangelands, in Montana? What role do you
see this position having with these issues?
5. Please describe other skill sets you have that you think would be valuable to this position.

Email: Send application materials to MACD at s.shteir@macdnet.org .

The requirements listed in this job announcement are guidelines, if you meet 70% or more of these qualifications, we encourage you to apply.  Other job experience and skills will be considered, and some on-the-job or professional training can be provided.

OVERALL DUTIES AND RESPONSIBILITIES:

➢ Provide conservation technical assistance to all land users to treat natural resource problems and concerns.

➢ Assists and works with land users with the installation and management of vegetative management type practices.

➢ Provide a general evaluation of various resources and conservation measures in order to assist to develop conservation plans.

➢ Assist in gathering preliminary planning data and resource related information for both the NRCS and PCD.

➢ Assist in determining need, feasibility, and probable results of recommended conservation practices for treating various resource concerns.

CONSERVATION TECHNICAL ASSISTANCE AND FARM BILL EDUCATION AND ENROLLMENT (50% of TIME)

➢ Conservation Technical Assistance

• Provide farmers, ranchers, landowners and other rural residents with personalized advice and information to help them make informed decisions on conservation practices.
• Advise landowners on the effectiveness of applying soil and water conservation practices.
• Survey and design conservation practices and oversee their installation to meet NRCS standards.
• Prepare conservation plans and maps for rancher, farmers, and landowners.
• Perform rangeland assessments and inventories
• Monitor and identify critical and sensitive areas within planning areas
• Assist in developing grazing management plans and overall grazing strategies for livestock operations

➢ Farm Bill Education and Enrollment

• Provide information to farmers, ranchers, landowners and other rural residents on the kinds of assistance available through USDA agencies and Farm Bill programs, especially through the NRCS, including the nature of programs and how and where to apply for assistance.
• Assist in conducting field investigations, surveys, and assembly of data needed in the development of conservation practices.
• Work with landowners on the application and maintenance of conservation practices common to central and eastern Montana.
• Preparing basic conservation plans for local practices.
• Assist in conducting surveys, investigations, design and plan preparation, layout and construction inspection of conservation practices.
• Independently explain Farm Bill programs procedures, including cost-share payments to the landowner/producer. o Assist in delivery of conservation plans to landowners and the ability to explain plans in detail.

PHILLIPS CONSERVATION DISTRICT (40% OF TIME)

➢ Agrees to participate in information activities of the district such as tours, meetings, education events and writing news articles.

➢ Assist in development of a PCD conservation cost share program through producer contacts, grant funding research, and practices to offer.

➢ Provide information to landowners on the kinds of assistance available through programs of partners of Phillips Conservation District including World Wildlife Fund, Ranchers Stewardship Alliance, and Department of Natural Resource Conservation

➢ Assist with grant implementation through monitoring, surveying, and site visits for grants pertaining to weed control, rangeland enhancement, or conservation.

➢ Assist the district administrator with equipment check in and check out as well as scheduling maintenance and repairs.

➢ Pursue training and research in conservation practices related to irrigation and farming.

➢ Assist in pursuing grant and income options to help fund the technician position after the initial 3 year term.

OTHER (10% OF TIME)

➢ Perform other duties as assigned.

➢ Assist partners with projects as needed.

PHYSICAL DEMANDS: Requires regular and recurring prolonged walks over field terrain bending, lifting and stretching when setting up survey instruments and equipment. Technician will utilize the UTV at the local field office and must take and pass all safety requirements before operating government equipment. The Natural Resource and Conservation Service vehicle can be used by the technician as the vehicle is available. In cases when the technician will use his/her own vehicle, work-related travel costs will be paid by the Phillips Conservation District at the state mileage and per diem rates. This position is located at the Malta Natural Resources and Conservation Service (NRCS) Field Office.

SUPERVISION: The position is the direct responsibility of the board of supervisors. However, the district administrator is designated to be directly responsible for the day-to-day supervision of this position with direct input from NRCS district conservationist in the Malta Field Office and partners.

• Provide conservation technical assistance to all land users to treat natural resource problems and concerns.
• Assists and works with land users with the installation and management of vegetative management type practices.
• Provide a general evaluation of various resources and conservation measures in order to assist to develop conservation plans.
• Assist in gathering preliminary planning data and resource related information for both the NRCS and PCD.
• Assist in determining need, feasibility, and probable results of recommended conservation practices for treating various resource concerns.

2-year degree in related field of natural resources, soil science, agronomy, or similar OR 2 years equivalent experience in related field of work. Seasonal experience may also be creditable. A background check is required. This is a three-year term position located in Malta, Montana.

Do you have an interest in a holistic approach to natural resource management? If so, join an interdisciplinary team to aid in monitoring and managing watersheds throughout Sublette County, WY!

The Sublette County Conservation District (SCCD) aims to promote and maintain healthy rangelands, clean water and air and maintain premier wildlife habitat. The SCCD Assistant District Manager will work closely with the District Manager to implement the District’s mission and Long Range Plan in accordance with the Board of Supervisor’s direction.

• Be in charge of the office when the District Manager is absent.
• Attend meetings representing the Board, District, and Manager.
• Conduct staff meetings
• Attend all Board meetings.
• Help with preparations of annual budgets.
• Help with planning documents including but not limited to Long Range Plan, Public and State Land Use
Policy, and Personnel Policy.
• Supervise staff at the direction of the District Manager.
• Oversee projects and provide technical assistance as directed by the District Manager.

• Minimum a bachelor’s degree in a natural resource related field, plus 5 years of professional experience.
• Previous experience in managing programs and/or supervising staff.
• Knowledge and experience with natural resources and a solid understanding of ecological function.
• Knowledge of agricultural practices in the intermountain west.
• Proficient in ArcGIS or similar programs.
• Strong leadership and interpersonal skills. Excellent written and verbal skills. Proven ability to exercise
sound judgement, problem-solve, forge, and maintain partnerships, and develop and implement
collaborative solutions. Proven ability to work effectively in a collaborative team environment on multiple
tasks with varying deadlines. Ability to work independently and with self-initiative, while having a keen
sense of when to ask questions and seek input.
• Computer, software, and technological knowledge and skills expected of natural resource professionals.
• Enthusiastic about promoting sustainable natural resource management and being a part of a dynamic
team of conservation-minded individuals.

Benefit package includes: Retirement (Wyoming Retirement System), Health Insurance, Dental Insurance (optional), Life Insurance (optional), Vision Insurance, Paid Holidays, Vacation & Sick Leave

• Be in charge of the office when the District Manager is absent.
• Attend meetings representing the Board, District, and Manager.
• Conduct staff meetings
• Attend all Board meetings.
• Help with preparations of annual budgets.
• Help with planning documents including but not limited to Long Range Plan, Public and State Land Use
Policy, and Personnel Policy.
• Supervise staff at the direction of the District Manager.
• Oversee projects and provide technical assistance as directed by the District Manager.

Preferred Knowledge:
Proficient in the use of QuickBooks; Proficient in the use of WordPress website design; Proficient in the use of Microsoft Office Suite; Accounting experience.
Skills:
Work effectively with the general public offering positive customer service; establish effective working relationships with fellow employees; ability to work from the office; assist in the field; be organized; be self-motivated; prioritize tasks; maintain confidentiality; maintain accurate records; communicate effectively orally and in writing; follow verbal and written instructions; apply bookkeeping skills; effectively use office
and field equipment; proficient in the use of software programs; must keep accurate timesheets; have the ability to work after business hours every second and last Tuesday of the month; ability to attend local and state meetings; must have an automobile, proof of auto insurance, and a current Montana driver’s license; be able to lift 40 pounds.